How does it work?
Frequently asked questions
Is there a service hotline?
Monday – Friday: 09:00 – 18:00
Saturday: 09:00 – 14:00
How do I purchase online?
You can order and pay online either as:
What is the processing lead time for online orders?
Please allow us up to 1 working day (24 hours) to process (confirm) your online orders after payment clearance. For more information on Orders, Deliveries, Cancellations and Refunds see our Terms & Conditions.
Can I order online and pay for it at the store or to your delivery staff?
No. All items purchased online must be paid online before the order is processed. Please note that items in the shopping cart are not reserved or set aside. Our delivery agents and Joyliciouscakes.com staff are unable to accept any (cash) payments.
Can I place a special request for items listed in your Store?
What is the difference between your products in Store vs. Custom Creations?
Custom Creations are tailor-made premium products for special occasions (e.g. weddings, anniverseries etc.) requiring a longer ordering lead-time due to the special craftmanship required (e.g. sugar arts). Orders for Custom Creations are accepted starting from $150 (for wedding cakes $1000) upwards. Depending on the size and fragility of the Custom Creations delivery charges may differ from the once mentioned under Terms & Conditions.
What online payment options do I have?
Joyliciouscakes.com provides you with the payment channel of your choice:
Can I set-up my own customer account with Joyliciouscakes.com
Yes the steps are as per below:
What are the delivery options available?
We deliver islandwide (Singapore) daily.
Do you accept international orders for delivery in Singapore?
Yes we do. Customers outside Singapore may choose to make payment via credit card directly or through PayPal. Please see our Terms & Conditions for delivery fees applied.
What are your delivery charges? Can they be waived?
For our delivery charges and conditions for waiver please consult our Terms & Conditions.
How do I know if my order placed has been received / is confirmed?
For all orders placed online an order confirmation email with an attached invoice showing an order reference number will be sent to you. This means that your order has been confirmed. Our customer service representative will be in touch with you within 1-2 working days upon receiving your order should we require any clarifications to your order.